Biography:

Proudly based out of Chicago, Illinois, Encore Packaging is a supplier offering comprehensive packaging solutions. From basic, to revolutionary designs, our products are utilized by thousands of clients around the world. In today's demand driven economy, Packaging and Distribution Companies are unsung heroes. Overwhelmingly, Encore Packaging is the only remaining domestic manufacturer of critical infrastructure tools and equipment used for the movement of cargo, military equipment, and basic commodities. Our efforts ensure our clients can seamlessly execute operations without interruption. In addition, we pride ourselves on being frontrunners in the development of eco-friendly solutions that exceed customer packaging needs. Don't just take our word for it: we are proud to have been included in the top 50 most innovative companies by Crane Chicago in 2021.

Shipping Policy:

Packing and Transportation; Risk of Loss. Seller uses commercially reasonable packaging and shipping methods. Unless otherwise agreed in writing by Seller, all Orders shipped domestically will be delivered Free on Board (FOB) Seller’s dock. Upon delivery to the carrier, title to the Products and all risk of loss will pass to Buyer. Special packaging charges may apply if Buyer requests nonstandard packaging or if otherwise necessary in Seller’s reasonable discretion. If Buyer’s Order specifies drop shipment, Seller will ship applicable Products to Buyer’s customer specified in the Order at Buyer’s sole expense, without markup, subject to applicable carrier freight terms. Buyer may be charged any special fees imposed by carrier including, without limitation, redelivery fees and residential fees for small parcel post and LTL shipments for Orders specifying delivery to residential areas.

Refund Policy:

Returns and Cancellations. A. In the event that a Product does not conform to the Product Warranty set forth in Section 8, you may within the applicable 90 day period, return the Product and receive a replacement Product. All returns must have a return material authorization (RMA) number, which is available upon request from Seller’s customer service department. In its sole discretion, Seller may allow returns of Products for reasons other than a breach of Product Warranty, subject to a restocking fee as determined in Seller’s sole discretion. Notwithstanding the foregoing, any damage, nonconformity or short quantity reasonably discoverable upon inspection at the time of delivery is ineligible for return after the expiration of the 48 hour period defined in Section 5(D). B. Orders are non-cancellable as of the date the Order is accepted, unless otherwise agreed in writing by Seller. Products shipped pursuant to any Order are not eligible for return, except as permitted in this Section 11. Without limiting the foregoing, in no event will Seller permit returns or cancellations of Orders that are special order, custom made, made to order, or specifically outsourced to complete.